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FAQ

Which products have a lifetime warranty?

There is a warranty on all tools.
The tools are divided into several categories:
Consumable tools – for single use.
Hand tools – with lifetime warranty.
Electric tools – with a one-year warranty.

Is it possible to pay in cash?

No, payment is made by credit card or PAYPAL account only.

How soon will I receive my order?

Within 24-72 hours from the moment of order confirmation depending on the distribution area. Excluding Saturdays and holidays.

Is it possible to purchase a product on the website and arrive for self-collection? And is there parking?

Yes, you can pick up from the address – Avraham Shavit 3, Building 39, Rashlat, Lev Sorek Complex.

There is parking.

Sunday-Thursday from 07:00-17:00

Need to coordinate a day and time in advance to pick up the order?

Yes. Contact should be made at the phone number: 03-5444144 extension 2

Does the delivery require an additional payment?

Yes, the order involves a shipping fee of 19 NIS to the whole country.
There is a collection point at Abraham Shavit 3 Rishon LeZion, Sorek Center.

Are the products also sold in physical stores?

Yes, Bitek tools are sold at points of sale all over the country.
For the sales number and additional details, you can call 03-5444-144

Or, click here

If I am interested in a product that is not on the website, where can I find it?

Bitek’s work tools are sold in sales banks all over the country. click here
For the sales number and additional details on specific products, you can call 03-5444-144

How can I cancel or change my order?

A detailed email with the order details must be sent to the email address – orders@b-techtools.com

Is it possible to make an exchange for the product I purchased?
You can make an exchange for the product, if it remains in the package and is not opened.
A detailed email with the order details must be sent to the email address – orders@b-techtools.com
Or call 03-5444-144 extension 1
What to do if I received a wrong order?
A detailed email with the order details must be sent to the email address – orders@b-techtools.com
Or call 03-5444-144 extension 1

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